NTB Customer First Survey
- Get that invoice ready! You’ll need it to launch the survey
- You can provide feedback in both English and Spanish
- Can’t find the info need to start the survey? Check out the sample image
- The survey’s terms are also available at www.ntbcustomerfirst.com
When’s the last time you had a chance to tell your favorite tire store how you truly feel? It’s probably been a while (if ever). Well, all that’s about to change thanks to the NTB Customer First Survey (assuming NTB is your favorite tire store!). In order to begin the feedback, you’ll first need to grab your service invoice and find a live internet connection.
How to Begin the NTB Customer First Survey
First, you’ll need to enter the location number as shown on your invoice.
Next, go ahead and punch in the order number (like all random invoice numbers, it’s probably gonna be LONG).
Finally, enter the date and time of your service (should be easy to spot these).
Once you’ve entered all of the invoice information hit the Start button to launch he survey.
By the way, there’s a handy little sample image that mimics a copy of your invoice at www.ntbcustomerfirst.com. This is incredibly handy for those who can’t seem to find the required information (tracking down the location and order number can be tricky). For instance, all the info you need is highlighted in red, making it virtually impossible to miss.
Finally, you can click the Terms of Service link to learn about the (you guessed it) terms of the survey. In addition to the terms, the survey also provides a copy of it’s Privacy Policy (neither are exciting as providing feedback, but they’re always worth taking a glance at).
Questions for NTB??
Call customer service at 800-741-7261.
OR
Get in touch with the corporate offices!
Here ya go:
NTB Corporate Office Contact Information
- 798 Rivergate Parkway
- Goodlettsville, TN 37072
- 615-851-6111
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Here’s another survey!
Take the Zenacolor Ticket Customer Survey
I asked why my check engine light was on when the tire service was over and they slipped in an extra 120 bucks to tell me it was an intermittent emission signal and was not malfunctioning at the time of the check. No one said that was 120 bucks.
I am paying off my new card after the rebate, then cancelling it and taking my other three family cars elsewhere for new tires and service. The reason I am telling you this is because I can’t get anyone to answer at the Beaufort SC store, where I was held up in person, so the busy staff could put other telephone callers 1st, before people actually there.