www.timewarnercable.com/bettertwcmodem – New Modem Request

Time Warner Cable Better TWC Modem

  • Request better modem online through designated webpage
  • Request better modem by phone through Time Warner Cable representative

Time Warner Cable customers that are in need of a better modem can now seek help online or by phone.  Customers that are worried about the added costs of a better modem can breathe easy as the new modem is absolutely free of charge.  To start experiencing the faster internet speeds Time Warner Cable can provide, customers will need to go directly to Time Warner Cable Better TWC Modem page and click the Request Modem button to be directed to an order page.  To start an order customers will need to enter their home phone number, last name, and zip code into the provided fields on the order page.  After entering all of the required information customers will need to click the Continue button to move forward with the online order process.

Is there any reason to order over the phone instead of online? 

Customers will want to order their better Time Warner Cable modem over the phone at 1-844-268-1975 if any of the following reasons are applicable:

  • The customer’s account is currently in seasonal status
  • There is multiple Time Warner Cable modems in the customer’s home
  • The customer is currently a Signature Home or Intelligent Home customer

Customers will not have to sit around in nervous anticipation for too long as the new modem arrives typically within 2 to 4 business days after the placing of the order.  Time Warner Cable will send customers an email with tracking information once the items have been shipped which should help take the edge off the waiting process.  After receiving the new modem customers will want to get the old modem returned as soon as possible to avoid unreturned equipment fees.  To return the old modem customers can either use the shipping label provided with the order or go directly to a Time Warner Cable store.

If any confusion about the better modem order process remains customers can visit the Time Warner Cable Better TWC Modem page or call 1-844-268-1975 for help with further questions.

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